Not a service plan customer,
but need help right now?

On-Demand Remote Support

Call us at 303-255-7947, then

CLICK HERE TO BEGIN REMOTE SUPPORT

Why use remote support?

• It's fast - we can begin most remote repairs within minutes of your call.
• It's convenient - you need only click a link to start, then you can choose to watch the whole session or go on to other things you need to do.
• It's safe - you can observe everything we do, ask us any questions, and can terminate the session at any time.
• It's affordable - we don't have travel time and pass that savings on to you.
• It's high tech - this is the 21st century after all ;)

Do I need to call first?

• Yes. Call us at 303-255-7947 and we'll walk you thru connecting, even if your system is running slowly or not browsing correctly.

What does it cost?

• Remote service is available at affordable fixed prices for designated services, or by the minute if desired. Standard services are:
  Virus / spyware removal - $149.00

What if my web browser isn't working correctly?

• Call us at 303-255-7947. Many times, we can walk you thru connecting in a diagnostic mode that will allow us to fix the problems remotely.

Who actually performs my remote support?

• We do - our local technicians right from our Denver office. Unlike some remote support services, we don't outsource this to some offshore giant.

Is remote support secure?

• Yes. Our remote support tools encrypt data that is transmitted between your systems and our server. Also, the connection is direct - between your system and ours. Unlike many remote support services, no third party connections are needed. Further, nobody comes in your home, and your computer never leaves home.

After the remote session, can my computer be accessed remotely?

• No. The remotes session must be initiated by you. Ending the session removes the software that allows for remote support, so any subsequent access would need to be re-initiated by you by clicking the Get Help Now link again.

Can viruses and spyware be fixed remotely?

• Yes. In fact, this is often better than onsite service because the time required to scan a system and remove viruses and spyware can exceed what can be economically provided onsite.

What kinds of issues can be fixed remotely?

Most any peripheral setup, configuration issue or software problem can be done remotely. Unless your computer won't power on, we can likely help remotely. This is a great way get help with email setup, training, software installation and configuration or troubleshooting. Here are some popular items:

• Virus / Spyware cleanup,
• Anti-Malware software setup,
• install home and small office networks (including wireless networks) – ensuring security!
• fix email and SPAM software problems
• fix printer, scanner, digital camera and other peripheral problems
• help set up iPod's and other MP3 players, PDAs and other mobile devices
• High tech PC tune-ups to speed up your PC and increase performance
• perform standard maintenance and apply Windows updates/patches
• install, configure and train on new software and hardware
• assist in data back-up processes, transferring data from one PC to another
• set up secure wireless networks
• fix error messages, frozen screens and much more!

What if a problem can't be fixed remotely?

• We are local, and can follow-up a remote call with an onsite service. Can those big box stores and out of state companies do that?