Continuous Technology Solutions

CTS Enables Our Clients to Succeed by Delivering Cost Savings and Responsive Personal Service Through Innovative Technology

At CTS, we understand that technology alone will not result in success.  We enable our client's success by delivering committed people applying industry leading technology in their best interest.  We strive to understand our client's business needs, and enhance their business with appropriate technology.

We leverage three pillars to enable successful small business information technology:

1. Remote Service Delivery and Asset Monitoring
2. Managed Data Backup
3. Partnership Style Service Plans

Remote Service Delivery and Asset Monitoring

The classic issue resolution begins with a call from a client after an issue is identified.  A service call from a technician is scheduled, at best as soon the technician can get to the site.  Depending on the issue, a follow-up service call may be required to implement the solution after the correct parts or software is obtained.  This results in significant downtime and higher than optimal service cost to the client.

By leveraging remote service delivery and asset monitoring, CTS can provide the initial response within minutes, often identifying problems with automated alerts before our clients are even aware of them.  If parts or software are required, our clients do not incur the cost (or lost time) of a trip to the site to identify the problem or parts needed.

Additional advantages provided by our remote capabilities are:

• Offsite system protection
• 24/7 remote monitoring
• Automated routine maintenance procedures
• Installation of critical Microsoft Windows™ updates
• Strengthened virus and spyware protection

Managed Backup

Even new servers and workstations are subject to data loss.  Data loss can be caused by anything from user error to environmental disasters.  At its most benign, data loss results in downtime while the data is restored from backup.  At worst, backups don't exist or are corrupt and a company goes out of business due to the loss.  A successful backup strategy can mitigate the risks from all the possible causes of data loss, and aligns with the business realities for cost and productivity loss.  CTS specializes in configuring custom backup strategies for geographically distributed environments and remote or branch office workers.  CTS also recognizes that backup solutions, regardless of the technology employed, must be monitored and routinely tested in order to provide reliable recovery when they are needed most!  Backups, regardless of the technology employed, are *not* a set it up and forget about challenge - this is what we mean by "Managed Backup".

Partnership Style Service Plans

Most small businesses have no internal IT staff.  Even as a company grows, a small IT staff can be spread pretty thin with responsibility for day to day computer support and maintenance, to say nothing of new projects.  CTS has the tools and expertise to deliver a complete IT department and Virtual CIO for a fraction of what it would cost to have or expand your own full time staff.  Whether it's upgrades, network changes, break-fix or technology consulting and guidance, it is all available for a fixed monthly charge. No high cost technical surprises as all engineering time is included-- as well as remote desktop support, free technical help desk assistance, priority response times, free loaner equipment and our remote service delivery and asset monitoring.  The best part is that all of this is available to you for one predictable low monthly fee.